No surprised, paying surcharge on service fee on your holiday


Preparing yourself to pay a 15% surcharge on public holidays when you are on holiday in New Zealand.  I was in Queenstown, last summer. Without realising, one morning we woke up for breakfast at the hotel and presented our Accord card for special membership rate as usual. Everything went fine till we got our bill for sign off. There was a full price for breakfast.  ‘It’s public holiday today, use membership card cannot be used,’ said the waitress. We was not informed when we presented our card when we walked in, I replied to her. How can you expect hotel guest to know about this when there was no sign or no know informed us. At the end, the hotel had to accept our membership card.

How do you feel as a tourist if there a 15% surcharge on your restaurant bill or no membership discount applied on public holidays? I personally has no issue about it, however, it would be nice to put up a sign on the window as a tourist in town. Later, when we walked to town to get some dinners, I noticed restaurants everywhere have a sign up on the window – 15% surcharge on public holidays. There was one said NO 15% surcharged on the window.  So we decided to walk in.

Public holidays in Queenstown

New Year’s Day:  1 January

Day after New Year’s Day: 2 January

Waitangi Day: 6 February

Otago Anniversary: 23 March 2015, 21 March 2016

Good Friday: 3 April 2015, 25 March 2016

Easter Monday: 6 April 2015, 28 March 2016

Anzac Day:  27 April 2015, 25 April 2016

Queen’s Birthday:  1 June 2015, 6 June 2016

Labour Day: 4th Monday in October

Christmas Day: 25 December

Boxing Day: 26 December


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