Help & Emergencies
nib International Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week and 365 days a year. The nib International Assist team has full authority to act in the event of a situation arising, thereby empowering them to act quickly and effectively in the event of an emergency:
- assessing and monitoring your condition after an accident or illness;
- providing medical repatriation, if required;
- making payment of hospital and medical bills;
- assisting with rescheduling of travel arrangements, replacement of lost passports or travel documents;
- providing advice and contact details for airline or local embassy in the event of lost tickets, passports or travel documents, or provide contact details for bank/credit card provider to assist with arrangements for emergency transfer of funds;
- in case of an emergency, providing a message service for travellers so they can keep in touch with their family, employer or travel agent back home.
Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.
To contact nib International Assist
In the event of an accident, illness or emergency mishap during your trip, please contact our emergency assistance team, nib International Assist. If you require an ambulance – call local services in the country where you are immediately.
| Telephone (from overseas) | Refer to the list of toll free numbers or call +61 3 8523 2800 |
| Fax | +61 3 8523 2815 |
| travel-assist@nib.com.au |
International Telephone Numbers
| COUNTRY | TELEPHONE |
|---|---|
| Australia | 1300 555 019 |
| Austria | 0800 291 702 |
| Brazil | 0800 891 8401 |
| Canada | 1800 665 3870 |
| China North | 10800 611 0133 |
| China South | 10800 361 0151 |
| Fiji | 00800 2149 |
| France | 0800 90 5097 |
| Germany | 0800 181 7694 |
| Greece | 00800 6112 6195 |
| Hong Kong | 800 933 877 |
| India | 000 800 610 1119 |
| Indonesia | 001 803 61 683 |
| Ireland | 1800 552 636 |
| Israel | 180 945 6589 |
| Italy | 800 875 100 |
| Japan | 00531 616 441 |
| Malaysia | 1800 800 428 |
| Netherlands | 08000 226 742 |
| New Zealand | 0800 441 678 |
| Philippines | 1800 1611 0045 |
| Singapore | 800 6161 051 |
| South Africa | 0800 99 3514 |
| Spain | 900 996 167 |
| Sweden | 0200 214 612 |
| Switzerland | 0800 838 533 |
| Thailand | 001 800 611 2885 |
| Turkey | 00 800 6190 3627 |
| United Kingdom | 0800 899 813 |
| United States | 1800 765 8631 |
For non-urgent travel insurance enquiries
If you need to change your travel plans and update your policy or you have a non-urgent enquiry please contact our Customer Service team during business hours.
Telephone (local) 1300 880 231
Telephone (from overseas) +61 3 8523 2777
Email: service@ouchtravelinsurance.com.au
