For Travel Insurance Claims and Enquiries:

For General Policy Enquiries:

Office Hours: Monday – Friday : 9am – 5.30pm (AEST)

Tel: 1300 880 231

Ouch Online Travel Insurance Pty Ltd
P.O. Box 1350
Upwey VIC 3158
Australia

Email: service@ouchtravelinsurance.com.au

For Claims Assistance:

For Claims assistance please contact QBE Claims Department directly on 1300 555 017

We will reply to your written enquiry within two (2) business days.

Phone 1300 555 017 (within Australia)
Phone 61 3 8523 2777 (outside of Australia
Fax: 1300 657 157
Email travel.claims@qbe.com

8.00am to 8.00pm AEST Monday to Friday

For Emergency Assistance:

In the case of an emergency, please contact QBE Assist directly on

Phone 1300 555 019 (within Australia)
Phone 61 3 8523 2800 (outside of Australia – reverse charge from anywhere in the world)
Fax (03) 8523 2815
Email qbeassist@qbe.com