Claims can be lodged 24 hours a day, 7 days a week from overseas, within Australia or when you return home.

What you need to do

Before making a claim, it is important to have the following information available:

  • Your travel insurance policy number
  • Your contact and travel details
  • Particulars of your claim and any supporting documentation.
    For example: copy of any medical, police or airline reports, the contact details of any treating doctor or hospital you attend, and any receipts for payments made.

If you require assistance with completing your claim, please contact nib International Assist Directly on:

nib International Assist
P.O. Box 12090
Melbourne VIC 8006

Phone 1300 555 017 (within Australia)
Phone +61 3 8523 2777 (outside of Australia)
Fax: 1300 657 157

8.00am to 8.00pm AEST Monday to Friday